We strive for your experience at Rising Health Clinic to be an excellent one. In order to achieve that goal we want you to be fully informed of our policies.
In order to keep our fees reasonable, we require full payment at the time of service for all office visits, supplements, and any treatment performed at our clinic.
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Click here to learn about the financing options we offer through Sunbit.
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Why We're A Cash Based Clinic:
Insurance is designed to function as a mediator and advocate for patient, to ensure that doctors aren’t overcharging for their services. This means insurance companies can set time limits, pricing limits, restrict treatment options for certain conditions, etc. At Rising Health, we believe we need more than 10-15 minutes with our patients, and strive to provide a higher quality service for our patients overall. At the end of the day, we work for you, not your insurance company.
Most of our providers do not participate or are providers of any insurance company. Rising Health Clinic does not submit insurance claims on the patient's behalf. Please contact your insurance company to obtain all the information as well as how to submit your claim for reimbursement.
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Insurance Reimbursements:
Rising Health Clinic will provide a reimbursement form that you may turn in upon request. Rising Health Clinic Charges $25 per hour for any reimbursement form entry that you did not request at the time of service. Patients should not assume that the insurance company will reimburse them fully for their office visit.
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**You may utilize your insurance plan to cover any laboratory work that may be ordered on your behalf.
Business Hours:
Rising Health Clinic is open Monday – Thursday from 9 am to 5 pm and Fridays from 9 am - 3 pm.
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Cash Base Patients Fees:
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New Patient Appointment (in person or telemedicine): ranges from 1 to 2 hours and at time of service costs between $375 and $550. Please check with one of our Patient Coordinator to see what appointment is right for your needs.
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Treatment Plan Appointments (in person or telemedicine): range from 1 to 2 hours and at the time of service costs between $375 and $550
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Follow up Appointments (in person or telemedicine): range from 30 to 45 minutes and the time of service costs $295.
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Medication Management Appointments(in person or telemedicine): range from 10-15 minutes and the time of service costs $125. Medication Management appointments are only appropriate for adjusting current medication or refilling controlled substances, not for reviewing labs or other important medical questions.
At the time of scheduling your new patient appointment, we will require a $150 new patient fee as a deposit. It will apply to your first appointment when you come in. You will have up to 5 days before your appointment to request your deposit back if the appointment is canceled.
***Above fees are only for office visits. Does not include other treatments, supplements, labs, or any other supply or service.
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Cancellation Policy:
We require a 24hr notice for established patients for Office Visits, IV, or other treatments. If we don’t receive a cancellation notice there will be a $75 charge. For all initial new patients visits a 1 business day notice is required in order to refund their deposit. The deposit will be lost if the cancellation is done with less than 1-day notice. Cancellation notices are not accepted the night before or during the weekend.
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Primary Care:
Patients should maintain a primary care physician for any emergencies and for their routine medical needs. All patients are required to have a primary care physician. Our clinic does not provide on-call after-hour services and we do not provide emergency medical service or admit or care for patients in the hospital.
Emails Consults:
Email correspondence is not appropriate for urgent medical needs and it is not intended for medical advice or diagnosis.
E-mail or “Patient Portal” communication that requires more than 5 minutes of attention from your physician or medical staff will be subject to a fee.
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Any time up to 5 minutes the staff spends on responding to messages to patients is free.
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Any correspondence that requires more than 10 minutes will be sent back to the patient with a request of an office visit with the Doctor.
All emails will be responded to within 72 hrs. If you need an immediate response or medical attention, email is not the right communication tool. We suggest that you schedule an office visit or phone appointment with one of our physicians.
Letter and Correspondence:
At times, we are asked to fill out forms for work, insurance companies, other physicians, etc. In order to comply with these requests in a timely manner, we charge a minimum of $25 and they can vary depending on the size of the charts or documentation to fill out.
Prescriptions:
Any prescription refill request should be done directly to your pharmacy. Please allow 48 to 72 hours for processing.
Any NEW prescription(s) will require an office visit with no exceptions. Please make sure you schedule your routine appointments ahead of time to avoid a delay in getting your prescription renewed. You are responsible for ensuring continuity of treatment, and we ask you to be in charge of your prescription’s schedule. We have many patients who need the same thing that you do so out of fairness we answer and refill on a first come first serve basis. Address refills at least a week before you need them.
Medical Records:
Your medical records are subject to HIPAA policies. We need direct consent in order to release records regarding your care with us. Please make sure you sign a consent form in order to have your records released to your primary care physician or any other person/entity.
Purchase and Return of Supplements or Medical Supplies:
All items must be paid at the time of purchase. Supplements can be returned for a full money refund if they are unopened and within 30 days.
No credit will be given for items returned after 30 days or any opened supplement. Refunds cannot be made on injectables, injection supplies, refrigerated products, and enemas.
Mailing items:
We can mail you anything you need from our supplement and other medical items supplies. A shipping and handling fee will be applied to the total prepaid amount, refrigerated items can be shipped with an expedite fee. For any expedite package or letter, an extra $25 fee will occur. Please arrange any mail-out with our office staff.
Special Order items:
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Any special order will be required the item to be paid in full. If you have any questions, please don't hesitate to give us a call at 801-419-0705 or text us 801-893-9083.